,
by e-mail, fax or post. If you have questions you would like answered,
e.g. about the availability of an accommodation between particular
dates, or you want an offer about all your special wishes, before
making a booking, you can e-mail us using the link on the website, or
telephone us at the number given.
2. Payment:
A deposit of 100% for the first 4 days and every following day $10 is
required when a booking is made. Should the dates or type of
accommodation you have asked for, not be available the deposit will be
refunded. Customers pay the balance outstanding to
Sevastopol-Apartments
when
Sevastopol-Apartments
confirms the booking as definite immediately. Once we have received your
booking and your deposit, we will, subject to availability, confirm your
booking on behalf of the Owner by e-mailing to you a final confirmation
invoice. For all bookings, once you have received your confirmation
invoice, please check this invoice carefully as soon as you receive it.
Contact us immediately if any information which appears on the
confirmation or any other document appears to be incorrect or incomplete
as it may not be possible to make changes later. We regret neither we
nor the Owner can accept any liability if we are not notified of any
inaccuracy in any document within 5 days of our sending it out.
Sevastopol-Apartments
/the Owner will do our best to rectify any mistake notified to us
outside these time limits but you must meet any costs involved in doing
so. A binding contract comes into existence between you and
Sevastopol-Apartments
once we receive the confirmation of the booking from the Owner and have
emailed the final confirmation invoice to you. All bank-transfer-fees
are payable by the customer. All payments are in Euro and we use the rates of the
GWK bank in Holland. For all
bookings we ad US$ 20, for administration costs.
3. Acceptance:
The final decision to accept or refuse any booking from prospective
customers rests with the Owner. Disabled customers with mobility needs
are asked to note that Crimea does not have the same legal requirements
for access as Western Europe, and many buildings lack even the simplest
facilities such as ramps for wheelchairs, lifts etc. We provide basic
information on the facilities of each accommodation featured on our
website but we strongly advise you to e-mail us with your access
requirements so that we can provide more specific information about the
accommodation. If the Owner reasonably feels unable to properly
accommodate the particular needs of the person concerned, the Owner, or
Sevastopol-Apartments,
on the Owner’s behalf must reserves the right to decline their
reservation or, if full details are not given at the time of booking,
cancel when we become aware of these details.
4. Alterations by you before departure:
We will try to assist if you decide to change a confirmed booking up to
two months before the booked arrival date, but we reserve the right to
make an administration charge of US$ 20 per change to the original
booking.
5. Cancellation by you:
A customer who wishes to cancel must do so in writing, either by e-mail,
fax or post, to the address at the end of this document. The fee of
cancellation is the original booking deposit paid to
Sevastopol-Apartments.
Please note that if you decide to curtail your holiday after arrival and
leave your accommodation before the end of the booked period, the total
amount due up to the end of the booked period (as stated on your
invoice) must still be paid to the owner.
6. Cancellation by the Owner:
In the unlikely event that the owner of an accommodation has to cancel a
confirmed booking, we at
Sevastopol-Apartments
will make every effort to find you alternative accommodation of the same
standard, within the dates you have chosen. Should this not be possible,
we will refund all moneys paid within 7 days of the date on which we
notify you of the cancellation.
Sevastopol-Apartments
accepts no liability for compensation. Payment of compensation as shown
above will not be made for any cancellation caused by war or threat of
war, insurrection, terrorism, riots, strikes or industrial disputes,
civil disturbances, decisions by governments or governing authority,
fire, flood or natural disaster, epidemics, health risks, bad weather or
similar circumstances beyond our control. For the purposes of this
contract we define the above as force majeure.
7. Arrival and departure:
The accommodation(s) will be available for the customer from 12 am on
the booked day of arrival. The price of the accommodation(s) is per
night, and customers will vacate the accommodation(s) by 10 am on the
day of departure. If the customer wishes to leave after 10 am on the day
of departure, an extra sum equal to half of one night’s fee must be paid
by the customer to
Sevastopol-Apartments
on the day before departure. Departure later than 10 am is entirely at
the owner’s discretion, and the owner reserves the right not to agree to
this. Should you arrive on a date later than the booked arrival date for
whatever reason, you will nevertheless have to pay the full amount of
the rent for the booked period to the owner on arrival. The owner will
provide all customers with a clean set of sheets, blankets or duvets and
pillowcases on their arrival at the accommodation(s). The owner will
ensure that the accommodation is cleaned before you arrive. It is your
responsibility to keep it clean during your stay and to leave it as you
found it when you leave. Pets and animals are allowed at request for
some accommodations only. Ask us where and under what conditions. If
there is no telephone in the accommodation, please see our offer for a
local mobile phone.
8. Prices:
Prices for the accommodation are given in US Dollars, since the local
currency (Hryvnia or UAH) is subject to more fluctuation than the US
Dollar. Customers should note that any equivalents in other currencies
given in quotations are for illustrative purposes only, because exchange
rates are subject to continual variation. The fixed price is the US
Dollar price. Please note that all the prices quoted are for the
accommodation and will not vary according to the numbers staying in it
during the booked period (unless otherwise stated on the price list).
The maximum numbers permitted to stay in the accommodation overnight at
any one time are given with the accommodation details shown on our
website and sent to you in the e-mail confirming the booking. Should
your party exceed the maximum number of people staying in the
accommodation and you have not gained the express permission of the
owner to this, the owner, or we on the owner’s behalf will be entitled
to ask you to leave the accommodation concerned. Sevastopol-Apartments
and the owner will have no further responsibility toward such person(s)
including any return travel arrangements. No refunds will be made and we
will not pay any expenses or costs incurred as a result of the
termination. As long as the complete travel sum has not been paid, the
tour operator has the right (up to 20 days before the arrival), to raise
the travel sum concerning modifications in the transport costs
(including fuel charges) or accommodation cost, the chargeable levies
and the appropriate exchange rates. The tour operator will indicate
thereby how the increase has been calculated. Meant modifications will
give also reason to lowering of the travel sum, unless this, having
regard to that linked to cost, cannot be demanded from the tour
operator. After swift payment of the whole travel sum the tour operator
will not modify the travel sum contrary to the provisions above during
the period as from six weeks before the day of arrival. (before the
arrival date of first booked stay). The traveller has the right to
reject an increase of the travel sum such as in the two previous lines
mentioned. He must use, under penalty of decline, this right, within 3
working days after reception of the communication of the increase. If
the traveller rejects the travel sum increase, the tour operator has the
right to cancel the agreement.
9. Interpreter / guide:
Our local guide who speaks excellent Russian, Ukrainian, English, Dutch
or German will normally meet you at the accommodation on arrival, or as
soon as possible after arrival, to act as interpreter between you and
the owner of your booked accommodation if necessary and to ensure that
you are happily settled in and that any matters requiring clarification
with the owner are dealt with. Should he/she be unable to be there when
you arrive you will be able to contact
Sevastopol-Apartments
by telephone from the accommodation. The number is the contact /
emergency number shown on the contact page of this website. There is no
charge for these services.
Sevastopol-Apartments
accepts responsibility for the aforementioned services provided by the
guide (but not those set out in the rest of this clause 11) as
principal. If you wish to use his/her services as a guide and / or
interpreter during your stay, and did not make a booking in advance, you
should arrange this direct with him/her. He/she will be happy to supply
you with further information. Your contract for these services will be
with
Sevastopol-Apartments.
Please see the clause entitled “General” below.
10. Travel to and from Simferopol airport:
We are able to book a taxi to take customers from the airports or
railroad stations in Simferopol and Sevastopol to their accommodation
and vice versa. Our guide can meet you at the airport and he/she will
accompany you on your way back to the airport and help you until you did
pas the check in. This service is optional and provided at the
customer’s request. Please note that the taxi firm is a separate company
and our role is limited to requesting pickup at a specified time at a
specified price on your behalf.
Sevastopol-Apartments
does not accept any liability in connection with or arising out of that
contract, for example with any delay or road accident which may occur
while customers are being transported. Please also see “General” below.
11. Passports, Visas and Health Requirements:
You are responsible for ensuring that your passport is valid and in
force, and that you are in possession of all documentation necessary for
travel. We can provide general information about visa requirements but
it is your responsibility to obtain a visa in time for your trip and
your prime source of information should be the Ukrainian consulate in
your home country. At the website of the Ukrainian consulate of your
country you may find the latest information. Information on health is
available at your local Department of Health office. Requirements may
change and you are therefore strongly recommended to check the up to
date position with the Passport Office, appropriate embassy or consulate
or your doctor as applicable in good time before departure. We regret we
cannot accept any liability if you or any member of your party are
refused entry onto any transport or into Ukraine due to failure on your
part to carry correct documentation.
12. Staying in Crimea:
Part of the attraction of visiting Crimea is that it is not like Western
Europe. Its people have reached where they are now by a very different
historical route, and the economy, culture and way of life will not
necessarily be what you take for granted in the west. You should be
aware that habits of insurance are not as highly developed as in Western
Europe. You are strongly recommended to take out personal travel
insurance for all members of your party. It is your responsibility to
ensure that the insurance you purchase is adequate and appropriate for
your particular needs. Please read your policy details on receipt and
take them with you on holiday. Attitudes to safety may also be rather
different to those taken for granted in Western Europe. For example,
although seatbelts are fitted to most cars many people do not use them,
and there is virtually no enforcement. Customers travelling in Crimea do
so entirely at their own risk, acknowledging that safety practices may
differ from what they are used to at home. For up to the minute
government advice on staying in Crimea please visit the Foreign affairs
office website of your country. Click on travel, then on country advice
and then select Ukraine. Crimea is an autonomous republic within the
country of Ukraine, and the advice on Ukraine also applies to Crimea.
15. Complaints:
At
Sevastopol-Apartments
we make every effort to ensure that the accommodation we book for you
will be clean and comfortable. However, our role is limited to that of
booking agent, and the final responsibility for the condition of the
accommodation during your stay rests with the owner. You should raise
any problems with him/her at the time any problem arises. You will have
contact details for an interpreter who will be glad to interpret between
you and the owner if necessary. Interpreting will be done in person if
possible, otherwise indirectly by telephone. There is no charge for the
interpreter’s services in matters relating to payment for or condition
of the accommodation. If you have any complaints concerning any services
we provide, you must inform us straight away in writing prior of your
departure at the end of your stay. We regret we cannot accept any
liability if we are not so notified. Our maximum liability to you if we
are found to have been at fault in relation to any service we provide
(as opposed to any service provided by any third party such as an
accommodation owner for whom we are not responsible) is limited to the
cost of your booking with us. We do not exclude or limit any liability
for death or personal injury which arises as a result of our negligence
or that of our employees whilst acting in the course of their
employment.
16.
Prices and Website Accuracy:
The published sum applies by apartment, unless differently declared. The
services and supplies are like in the publication mentioned. The
published travel sum has been based on the prices, money rates, levies
and taxes, such as known by the tour operator at the time of this
publication. Please note, the information and prices shown on our
website or sent to you by post or e-mail may have changed by the time
you come to book your holiday. Whilst every effort is made to ensure the
accuracy of the website and prices at the time of printing, regrettably
errors do occasionally occur. You must therefore ensure you check all
details of your chosen holiday (including the price) with us at the time
of booking.
17. Behaviour:
When you book through
Sevastopol-Apartments,
you accept responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss must be
paid direct at the time to the accommodation owner or manager. If you
fail to do so, you will be responsible for meeting any claims
subsequently made against us (together with our own and the other
party’s full legal costs) as a result of your actions.
Sevastopol-Apartments
expect all clients to have consideration for other people. If in the
reasonable opinion of the owner or any other person in authority, you or
any member of your party behaves in such a way as to cause or be likely
to cause danger, upset or distress to any third party or damage to
property, the owner is entitled, without prior notice, to terminate the
holiday of the person(s) concerned. In this situation, the person(s)
concerned will be required to leave the accommodation or other service.
Neither
Sevastopol-Apartments
nor the owner will have any further responsibility toward such person(s)
including any return travel arrangements. No refunds will be made and
neither we nor the owner will pay any expenses or costs incurred as a
result of the termination.
18. Governing Law and Jurisdiction:
Your agreement with us in relation to your booking and all matters
arising out of it (as opposed to your contract with the owner of the
accommodation(s) advertised on our website or any supplier of any other
service – see “General” below) are governed by Ukraine law. We both
agree that any dispute, claim or other matter which arises out of or in
connection with this contract be dealt with the Courts of Ukraine and
Crimea only.
19. General:
Except where otherwise specified,
Sevastopol-Apartments
(“we” and/or “us”) act only as an agent in respect of all bookings we
take and/or make on your behalf. We accept no liability in relation to
any contract you enter into or for any services or arrangements you
purchase (“arrangements”) or for the acts or omissions of any supplier(s)
or owner or other person(s) or party(ies) connected with any
arrangements. For all arrangements, your contract will be with the
supplier of the arrangements. The terms and conditions (if any) of the
supplier(s) of your confirmed arrangements will apply to your booking.
These terms and conditions may limit and/or exclude the supplier's
liability to you.
Attention: please read these terms carefully before booking or
reservation. By booking your accommodation you agree to be bound by
these terms. info@Sevastopol-Apartments.com
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